A. Change shoe size
Please check our size chart carefully before you place your order. You can exchange the size or style within 7 days from the time you receive our shipment, but please note that you will incur the cost of returning any shoes to us. We will cover the charge to ship out the replacement pair as long as the shoes are returned in the condition they were sent out.
B. Refund
For any reason you are not satisfied with our products, you can return the items within 7 days from the receipt date for replacement or refund (not including shipping costs). All returned products must be in an unused condition.

Once we receive the return, we will refund your order as soon as possible.
Please contact us to get the return address.
Refunds and Exchanges Email: [email protected]

We will only ship to the address you give us.  Please make sure the shipping address you input during checkout is correct and complete, we are not responsible for any wrong or undeliverable addresses. If your package return because of Insufficient address or wrong address, we can not refund you, because we paid twice shipping fee, It is more than the shoes.

Customer must pay shipping cost as a result of their own error (ex: wrong size, do not like). mosente.com will pay any return shipping cost if the return is a result of our error.

Shoes are very special products, They have many colors, sizes and styles. And foot is different from each other. We hope customers choose the style and size carefully. If not, we will have so many returns and exchanges which will defeat us.

We are a shoes studio from China specializing in handmade leather shoes for women. The profit of handmade shoes is very small. And choosing the right shoe size is also not an easy task for customers. We have already covered the shipping cost for the delivery of the shoes. We are free shipping for exchange size too. For the long-term development of the studio and the website, the return and exchange policy we have formulated clarifies that Customers pay return shipping cost as a result of their own error (ex: wrong size, do not like). We will refund any return shipping cost if the return is a result of our error.

We are currently looking for a local warehouse in the US to enhance our return and exchange service. Please give us time because this is not an easy thing.

Normally return from US, Canada and Australia to China is About $28 by Post Service for one pair of shoes. Sometimes they are more than $28, Please make sure with your local office.

Please note that we are unable to get the return label for our customers from Website Background Management System now. So all the returning need our customers to contact local logistics office(such as USPS, Canada post, Australia post ...) to ship back. We will keep tracking all the return packages.

How we wish we can offer more convenient return and exchange service to our customers! Our team is working with usps and looking forward to offer return label function on our Brand site soon.

We are Chinese craftsmen, All the shoes ship from China studio and return to China studio. We are trying to offer returning to warehouses in the United States services When our orders reach a certain quantity. Please kindly give us a little time to reach the quantity.